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FAQ

Q. I’ve forgotten my passwords – what do I do?

1. Pull out your recovery support disks
2. Use your recovery disks to re-install the original factory image on the C: drive only, as the D: drive contains all of your video data files

Q. How do I retrieve images?

1. Log in as administrator
2. Click on the camera icon
3. Select date, camera and time of images and then push play.

Q. How do I burn to CD?

• Use the free Nero package or Windows CD burning option to write to CD
• If using Windows CD burning option, drag and drop files to folder of CD drive
• Under File menu option, click on “Write these files to CD”

Q. How long does the DVR store the images for?

• The period the DVR stores the images for is totally dependent on the size of the hard disc
• Typically, all DVRs are built with at least one week storage with 30% camera utilisation but we can store for significantly longer periods of time by simply putting in larger discs

Q. I'm having further difficulties accessing the PTZ demo - what do I do?

• Ensure that your Internet browser and application is compatible with Internet Explorer.
• The demo requires Active X controls and plug-ins. To enable these,
• Hover the mouse over the Internet Explorer icon and click on the right mouse button.
• Click on “Properties”
• Enable all settings relating to Active X. Six settings should be enabled.